Salesforce Recruitment 2020
Job Profile: Success Agent (Tier2)
➤Master’s degree in Computer Science or computer/business information systems
➤Experience with Salesforce and/or CRM applications and other cloud-based technologies
➤Demonstrated skill in Customer Support or Customer Service in a customer-facing role
➤Understanding of Internet technologies: firewalls, web servers, proxy servers, etc.
➤Experience with CLI (UNIX/LINUX)
➤Salesforce.com Certified Administrator (ADM201 Certified),
➤Salesforce.com Certified Advanced Administrator (ADM211 Certified),
➤App Builder Certified
➤Activities are focused on case work rather than strategic responsibilities
➤Role has Basic BLACKTAB perms
Your Impact – Responsibilities:
➤Developing and maintaining technical expertise in assigned areas of product functionality.
➤Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
➤Providing feature explanation and Salesforce.org best practices.
➤Managing customer expectations and the customer experience to maximize customer satisfaction.
➤Actively maintaining and participating in job-related training activities.
➤Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
➤Multitasking and performing effectively under pressure.
➤Creating and curating knowledge content.