Redhat Recruitment 2020 For Senior Technical Support Engineer – OpenShift


Redhat Recruitment 2020

The Red Hat Support Engineering team is looking for a Senior Technical Support Engineer to join us in Pune, India. In this role, you will collaborate with our customers’ top developers, architects, DevOps engineers, and system administrators and assist our technical support engineers with complex and challenging issues.
You’ll help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. The Support Engineering team is dedicated to resolving issues quickly and efficiently.
You’ll also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community as well as with Red Hat’s key strategic cloud partners like Microsoft and Amazon Web Services (AWS) to jointly solve multi-vendor customer issues.
This is a great opportunity to join one of the fastest-growing enterprise software and services companies and the leader in open source software. Successful applicants must reside in a country where Red Hat is registered to do business.
It is a good opportunity for all the interested candidates who are looking for jobs in Redhat. For more information related to Educational Qualification, Age Criteria, Selection Mode, Important Date and other Eligibility process please read the below article carefully. Also must read the official advertisement in detail before applying.

Job ID 80611

Category Technical Support

Primary job responsibilities: 


➤Partner with the Red Hat OpenShift Container Platform, Red Hat OpenShift Dedicated, OpenShift Online, and OpenShift Origin communities to develop and review patches and test cases
➤Analyze upstream development against current customer-reported defects and develop patches to resolve issues
➤Use tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issues
➤Record customer interactions, including investigation, troubleshooting, and resolution of issues
➤Work closely with Red Hat’s development engineering and assist production support engineers and technical account managers
➤Partner with Red Hat’s strategic cloud partners like Microsoft to jointly solve multi-vendor customer issues
➤Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
➤Maintain a commitment to providing the best experience possible for Red Hat’s customers
➤Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
➤Assist in the development of comprehensive and reusable self-service solutions for future incidents


Required skills:
➤Bachelor’s degree in a technical field; engineering or computer science is a plus
➤3+ years experience working as a support or development engineer for a Platform-as-a-Service Provider (PaaS) or hosting service
➤3+ years of experience working with Linux or UNIX operating systems
➤Experience working with hosted applications or large-scale application deployments
➤Experience with Docker, Kubernetes, Open vSwitch, Red Hat Middleware, Apache Tomcat, Node.js, Ruby (web frameworks), Python (web frameworks), Microsoft Azure, and .NET
➤Experience with developer workflows and continuous integration (CI) and continuous deployment (CD) paradigms
➤Good understanding of Linux tools with an emphasis on cURL, Git, Docker, Kubernetes, strace, and Wireshark
➤Solid development-level experience with multiple programming languages and experience writing patches or pull requests
➤Excellent reading and writing skills in English; fluent language skills in English are a plus
➤Experience with Linux operating system installation, configuration, upgrade, and maintenance is a big plus
➤Commitment to providing the best experience possible for Red Hat’s customers
➤Experience with AWS and Pivotal Cloud Foundry is a plus
➤Upstream involvement in open source projects through submitting patches for upstream inclusion is a plus


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